Privacy Policy – Hotel Natural Park
Last updated: 16/09/2025
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website hotelnaturalpark.com
1. Who We Are
This website is operated by Hotel Natural Park.
If you have questions regarding this Privacy Policy, please contact us:
- Email: info@hotelnaturalpark.com
- Phone: +34 928 15 31 00
- Address: C. Los Pechos, 5. 35130, Puerto Rico, Las Palmas
2. What Data We Collect
We may collect the following types of information when you interact with our website:
- Technical Data: IP address (anonymized), browser type, device type, operating system.
- Usage Data: Pages visited, referring websites, and general statistics.
- Booking Data: When you make a reservation through our booking partner (BookVisit), personal details such as your name, contact information, and payment details are collected by BookVisit.
We do not store your booking data on this website.
3. How We Use Your Data
We use your data for:
- Website analytics and improvements.
- Security and protection against malicious activity.
- Providing live chat support if you choose to use it.
- Processing room bookings through our booking partner (BookVisit).
4. Analytics
We use two analytics systems:
- Koko Analytics: A privacy-friendly tool that does not use cookies or personal data.
- WP Statistics: Collects anonymized visitor data (such as country, referrer, and device type). IP addresses are anonymized, and all data is deleted after 180 days. WP Statistics is only active with your consent.
5. Live Chat
We use Chatway and Chaty to offer live chat functionality. These services may set cookies and collect limited data (such as your IP address and chat history) to enable communication. They are only activated with your
consent
6. Bookings
Room bookings are handled via BookVisit, an external booking system. When you make a booking, your personal data (such as name, contact details, and payment information) is processed directly by BookVisit in accordance with their own Privacy Policy.
7. Security
We use Wordfence Security to protect our website against malware and attacks. Wordfence may set functional cookies and log anonymized IP addresses to detect suspicious activity. These cookies are strictly necessary for security.
8. Cookies
For details on cookies, please refer to our separate Cookie Policy generated by Complianz.
9. Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent at any time.
- Lodge a complaint with your local data protection authority.
To exercise your rights, please contact us at info@hotelnaturalpark.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.